Shipping policy

SexDollUSA ships adult products within the United States with discreet packaging. Orders are fulfilled by Sastem Inc.

Where we ship

We currently ship to addresses in the United States. If your order cannot be delivered to the address provided, we will contact you at the email used at checkout.

Processing time

Processing time depends on the item. You will receive a confirmation email when your order is placed and another email, with tracking where available, when it ships.

Delivery estimates

Delivery estimates for your address are shown at checkout and in your shipping email. They are carrier estimates, not guarantees.

Shipping rates

Shipping rates are calculated at checkout based on destination, package size/weight, and the delivery option you choose. Any free-shipping offers will be shown clearly on the storefront and at checkout when they apply.

Discreet packaging

All orders ship in plain, unmarked outer packaging with no product description on the outside of the carton.

Tracking

When tracking is available, we email the tracking number to the address on your order. You can also contact us if you need help locating a shipment.

Delivery issues

If a package is marked delivered but you cannot find it, check with household members and your local carrier first, then contact us within 7 days so we can help investigate. For damaged shipments, please keep the packaging and contact us with photos as soon as possible.

Contact

Questions about shipping: estore@knoxed.com
Sastem Inc, 1309 Coffeen Avenue Ste 1200, Sheridan, WY 82801, United States
Trading as SexDollUSA.